The Top 10 Tips to Motivate Customer Service in Yourself
Category: Customers, Customer Service, R&D (AO59)Originally Submitted on 6/27/2003.
1. Remember that each person you interact with will tell 6 other people about the experience, good or bad.
2. Imagine that your interaction is being videotaped or tape recorded.
3. Think about the best treatment you've ever received as a customer and strive - in your own way - to be that memory for someone else.
4. Brush up on learning styles.
Sales is education and education is reaching your audience. There are four different ways that people learn and you'll want to apply the right methods with the right people. Put "learning styles" in a search engine and have a ball.
5. Visit and interact with a business that is similar to yours.
You'll be amazed at what you can learn from what your competition is doing right and wrong.
6. Pretend that any person you interact with could be a "secret shopper."
7. If appropriate, walk your client to the door, elevator or to their car.
8. Say at least one thing that makes this person feel special.
9. Keep personal items off your desk and concentrate on the personal life of the person sitting in front of you: their family, their interests, their hobbies, their causes.
10. Give yourself an award at the end of the month for service "above and beyond the call of duty."
About the Submitter
This piece was originally submitted by Nancy R. Fenn, Vision Coach and Intuitive Counselor, who can be reached at parklanenancy@hotmail.com, or visited on the web. Nancy R. Fenn wants you to know: Nancy is a Vision Coach and intuitive consultant in the San Diego area. She has a nationwide consulting business on the Internet. Nancy specializes in helping creatives, intuitives and introverts find success and fulfillment in relationships and career.
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